Frequently Asked Questions
Everything you need to know about shopping with ZipZap.
How long does shipping take for electronic goods?
We offer standard shipping which typically takes 3-5 business days, and express shipping which delivers within 1-2 business days across the continental US.
Do my gadgets come with a manufacturer warranty?
Yes, all electronics sold on ZipZap are 100% authentic and include the full original manufacturer's warranty. We also offer extended protection plans at checkout.
What is your return policy for opened items?
Items can be returned within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is defective or damaged upon arrival.
Do you offer technical support for setup?
Absolutely! ZipZap provides complimentary basic technical support via chat and email for the first 90 days after your purchase to help you get your new devices running.
Are your products compatible with international voltages?
Most of our modern electronics support 110v-240v, but we recommend checking the 'Specifications' tab on the product page to ensure compatibility with your local power standards.
Is my payment information secure?
ZipZap uses industry-standard SSL encryption and is PCI-compliant. We never store your full credit card details on our servers to ensure maximum security.